Privacy Policy
Last updated: December 2024
At Wowra Chatbot ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot and voice assistant platform.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for California residents.
By using our Service, you consent to the data practices described in this Privacy Policy.
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account (name, email address, password)
- Subscribe to our services (billing information, payment details)
- Contact us for support (name, email, message content)
- Participate in surveys or feedback forms
2.2 Usage Data
We automatically collect information about how you use our Service:
- IP addresses and device information
- Browser type and version
- Pages visited and time spent on our platform
- Clickstream data and user interactions
- API usage patterns and performance metrics
2.3 Conversation Data
When you use our AI services, we collect:
- Chat messages and queries sent to AI assistants
- AI-generated responses and recommendations
- Conversation context and session information
- User feedback and ratings on AI responses
2.4 Voice Data
For voice assistant features, we may collect:
- Audio recordings of voice interactions
- Voice transcriptions and speech-to-text data
- Voice preferences and settings
- Audio quality and performance metrics
2.5 Content Data
Information you upload to your knowledge base:
- Articles, FAQs, and documents
- Images and multimedia content
- Tags, categories, and metadata
- Custom training data and configurations
We use the information we collect for the following purposes:
Service Provision
- Process and respond to AI queries
- Provide voice assistant functionality
- Manage your account and subscriptions
- Enable integrations and widgets
Service Improvement
- Train and improve AI models
- Enhance user experience
- Develop new features
- Optimize performance
Communication
- Send service notifications
- Provide customer support
- Share product updates
- Process billing and payments
Legal & Security
- Comply with legal obligations
- Prevent fraud and abuse
- Enforce our terms of service
- Protect user safety
We work with trusted third-party service providers to deliver our AI services. Your data may be shared with:
OpenAI
We use OpenAI's API for chat functionality. Conversation data is sent to OpenAI for processing. OpenAI's data usage policy applies to this processing.
ElevenLabs
Voice data is processed by ElevenLabs for text-to-speech and voice synthesis. Audio recordings may be temporarily stored for processing.
Cloud Infrastructure
We use secure cloud hosting services to store and process your data. All data is encrypted in transit and at rest.
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your consent.
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Measures
- End-to-end encryption
- Secure data transmission (HTTPS/TLS)
- Regular security audits
- Access controls and authentication
- Automated backup systems
Organizational Measures
- Employee training on data protection
- Limited access on need-to-know basis
- Incident response procedures
- Regular policy reviews
- Third-party security assessments
Despite our security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.
We retain your personal information for different periods depending on the type of data:
We may retain certain information longer if required by law or for legitimate business purposes.
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate personal information
Right to Erasure
Request deletion of your data
Right to Portability
Export your data in machine-readable format
Right to Object
Object to certain data processing
Right to Restrict
Limit how we process your data
To exercise your rights, contact us at privacy@wowra.com. We will respond to your request within 30 days.
We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. For detailed information about our cookie usage, please see our Cookie Policy.
Types of Cookies We Use:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Help us understand how you use our service
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with consent)
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:
- Standard Contractual Clauses for EU data transfers
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
- Binding corporate rules for intra-group transfers
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers immediately.
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending email notifications for material changes
- Displaying prominent notices in our Service
We encourage you to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@wowra.com
Data Protection Officer: dpo@wowra.com
Address: [Your Business Address]
Phone: [Your Phone Number]
For EU residents, you also have the right to lodge a complaint with your local data protection authority.