Acceptable Use Policy
Last updated: December 2024
This Acceptable Use Policy ("AUP") governs your use of Wowra Chatbot's AI-powered services, including our chatbot platform, voice assistants, and associated tools. This policy is designed to ensure that our platform is used responsibly and ethically by all users.
By using our services, you agree to comply with this AUP, our Terms and Conditions, and all applicable laws. Violation of this policy may result in suspension or termination of your account.
Important: This policy applies to all users, including free and paid subscribers, and covers all interactions with our AI systems and platform features.
You may use our AI services for legitimate business and personal purposes, including:
✓ Customer Support
Provide automated customer service and support
✓ Information Sharing
Share knowledge and answer questions from your content
✓ Educational Content
Create educational chatbots and learning assistants
✓ Business Automation
Automate routine business processes and workflows
✓ Content Creation
Generate helpful content based on your knowledge base
✓ Accessibility Tools
Provide voice and text accessibility features
✓ Research & Analysis
Conduct legitimate research using our analytics
✓ Integration Projects
Integrate AI assistants into websites and applications
Warning: The following activities are strictly prohibited and may result in immediate account suspension or termination.
Illegal or Harmful Content
Spam and Abuse
Intellectual Property Violations
Security and Privacy Violations
When using our AI services, you must adhere to these specific guidelines:
Training Data and Content
- • Only upload content you own or have permission to use
- • Ensure training data does not contain sensitive personal information
- • Verify that your content complies with applicable laws and regulations
- • Remove any confidential or proprietary information before uploading
AI Response Responsibility
- • Monitor AI responses for accuracy and appropriateness
- • Implement proper disclaimers when AI provides advice or recommendations
- • Take responsibility for content generated by your AI assistants
- • Regularly review and update your knowledge base for accuracy
Voice and Audio Content
- • Obtain consent before recording or processing voice data
- • Comply with local laws regarding audio recording and privacy
- • Ensure voice cloning or synthesis is used ethically and legally
- • Provide clear disclosure when using AI-generated voice content
To ensure fair access and optimal performance for all users, we implement usage limits:
Rate Limits
- • API calls per minute/hour restrictions
- • Concurrent conversation limits
- • File upload size and frequency limits
- • Knowledge base storage limits
Fair Use Principles
- • Use resources proportionate to your subscription
- • Avoid excessive automated requests
- • Share resources fairly with other users
- • Report unusual usage patterns promptly
Note: Users consistently exceeding fair use limits may be contacted to upgrade their plan or modify their usage patterns.
We rely on our community to help maintain a safe and productive environment. If you encounter violations of this policy:
How to Report
- • Email: abuse@wowra.com with detailed information
- • Include screenshots or examples of the violation
- • Provide the user ID or project ID if known
- • Describe the impact or harm caused
What We Investigate
- • Content that violates our guidelines
- • Suspicious account activity or usage patterns
- • Reports of harassment or abuse
- • Potential security or privacy violations
Violations of this Acceptable Use Policy may result in the following actions:
First Offense
Written warning with specific guidance on policy compliance
Repeated Violations
Temporary suspension or feature restrictions (7-30 days)
Serious Violations
Account suspension with potential for reinstatement after review
Severe Violations
Permanent account termination and potential legal action
Appeal Process: Users may appeal enforcement actions by contacting our support team within 30 days of the action.
We may update this Acceptable Use Policy to reflect changes in our services, technology, or legal requirements. Updates will be communicated through:
- Email notifications to all active users
- In-app notifications when you next log in
- Updates to this page with a new "Last updated" date
- Announcements on our blog or status page
Continued use of our services after policy updates constitutes acceptance of the new terms.
If you have questions about this Acceptable Use Policy or need guidance on compliance:
General Questions: support@wowra.com
Policy Violations: abuse@wowra.com
Legal Inquiries: legal@wowra.com
Business Address: [Your Business Address]
Our support team is available Monday through Friday, 9 AM to 6 PM (your local time zone).