Usage Guidelines

Acceptable Use Policy

Last updated: December 2024

Fair UseCommunity Guidelines
1. Introduction and Purpose

This Acceptable Use Policy ("AUP") governs your use of Wowra Chatbot's AI-powered services, including our chatbot platform, voice assistants, and associated tools. This policy is designed to ensure that our platform is used responsibly and ethically by all users.

By using our services, you agree to comply with this AUP, our Terms and Conditions, and all applicable laws. Violation of this policy may result in suspension or termination of your account.

Important: This policy applies to all users, including free and paid subscribers, and covers all interactions with our AI systems and platform features.

2. Permitted Uses

You may use our AI services for legitimate business and personal purposes, including:

✓ Customer Support

Provide automated customer service and support

✓ Information Sharing

Share knowledge and answer questions from your content

✓ Educational Content

Create educational chatbots and learning assistants

✓ Business Automation

Automate routine business processes and workflows

✓ Content Creation

Generate helpful content based on your knowledge base

✓ Accessibility Tools

Provide voice and text accessibility features

✓ Research & Analysis

Conduct legitimate research using our analytics

✓ Integration Projects

Integrate AI assistants into websites and applications

3. Prohibited Uses

Warning: The following activities are strictly prohibited and may result in immediate account suspension or termination.

Illegal or Harmful Content

✗ Creating content that promotes violence, hate speech, or discrimination
✗ Generating illegal content including drug trafficking, weapons, or fraud
✗ Creating content involving minors in inappropriate contexts
✗ Generating content that harasses, threatens, or intimidates individuals

Spam and Abuse

✗ Sending unsolicited messages or spam through AI assistants
✗ Creating multiple accounts to circumvent usage limits
✗ Excessive API calls designed to overwhelm our systems

Intellectual Property Violations

✗ Uploading copyrighted content without proper authorization
✗ Attempting to reverse engineer our AI models or algorithms
✗ Using our service to infringe on trademarks or patents

Security and Privacy Violations

✗ Attempting to hack, compromise, or gain unauthorized access to systems
✗ Collecting personal information without consent
✗ Sharing other users' private data or account information
4. AI-Specific Usage Guidelines

When using our AI services, you must adhere to these specific guidelines:

Training Data and Content

  • • Only upload content you own or have permission to use
  • • Ensure training data does not contain sensitive personal information
  • • Verify that your content complies with applicable laws and regulations
  • • Remove any confidential or proprietary information before uploading

AI Response Responsibility

  • • Monitor AI responses for accuracy and appropriateness
  • • Implement proper disclaimers when AI provides advice or recommendations
  • • Take responsibility for content generated by your AI assistants
  • • Regularly review and update your knowledge base for accuracy

Voice and Audio Content

  • • Obtain consent before recording or processing voice data
  • • Comply with local laws regarding audio recording and privacy
  • • Ensure voice cloning or synthesis is used ethically and legally
  • • Provide clear disclosure when using AI-generated voice content
5. Usage Limits and Fair Use

To ensure fair access and optimal performance for all users, we implement usage limits:

Rate Limits

  • • API calls per minute/hour restrictions
  • • Concurrent conversation limits
  • • File upload size and frequency limits
  • • Knowledge base storage limits

Fair Use Principles

  • • Use resources proportionate to your subscription
  • • Avoid excessive automated requests
  • • Share resources fairly with other users
  • • Report unusual usage patterns promptly

Note: Users consistently exceeding fair use limits may be contacted to upgrade their plan or modify their usage patterns.

6. Reporting Violations

We rely on our community to help maintain a safe and productive environment. If you encounter violations of this policy:

How to Report

  • • Email: abuse@wowra.com with detailed information
  • • Include screenshots or examples of the violation
  • • Provide the user ID or project ID if known
  • • Describe the impact or harm caused

What We Investigate

  • • Content that violates our guidelines
  • • Suspicious account activity or usage patterns
  • • Reports of harassment or abuse
  • • Potential security or privacy violations
7. Enforcement and Consequences

Violations of this Acceptable Use Policy may result in the following actions:

Warning

First Offense

Written warning with specific guidance on policy compliance

Restriction

Repeated Violations

Temporary suspension or feature restrictions (7-30 days)

Suspension

Serious Violations

Account suspension with potential for reinstatement after review

Termination

Severe Violations

Permanent account termination and potential legal action

Appeal Process: Users may appeal enforcement actions by contacting our support team within 30 days of the action.

8. Policy Updates

We may update this Acceptable Use Policy to reflect changes in our services, technology, or legal requirements. Updates will be communicated through:

  • Email notifications to all active users
  • In-app notifications when you next log in
  • Updates to this page with a new "Last updated" date
  • Announcements on our blog or status page

Continued use of our services after policy updates constitutes acceptance of the new terms.

9. Questions and Support

If you have questions about this Acceptable Use Policy or need guidance on compliance:

General Questions: support@wowra.com

Policy Violations: abuse@wowra.com

Legal Inquiries: legal@wowra.com

Business Address: [Your Business Address]

Our support team is available Monday through Friday, 9 AM to 6 PM (your local time zone).