1. Introduction
Welcome to Wowra ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our AI-powered chatbot and voice assistant platform, including our website, services, and any related applications (collectively, the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.
2. Service Description
Wowra provides an AI-powered platform that enables users to:
- Create and deploy intelligent chatbots using OpenAI's GPT models
- Build voice assistants powered by ElevenLabs technology
- Manage knowledge bases with articles, FAQs, and documents
- Integrate AI agents into websites and applications
- Access analytics and conversation insights
- Collaborate on projects with team members
Important: Our AI services are powered by third-party providers (OpenAI, ElevenLabs). While we strive for accuracy, AI responses may contain errors and should be verified for critical use cases.
3. User Accounts
Account Creation
To access certain features, you must create an account. You agree to:
- Provide accurate and complete information during registration
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use
- Accept responsibility for all activities under your account
Account Responsibilities
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. AI Services and Data Processing
AI Response Accuracy
Disclaimer: AI-generated responses are not guaranteed to be accurate, complete, or suitable for any particular purpose. Users should verify AI outputs before relying on them for important decisions.
Third-Party AI Services
Data Processing
Your data may be processed by these third-party services as necessary to provide AI functionality. We implement appropriate safeguards and data processing agreements to protect your information.
5. Acceptable Use Policy
You agree not to use our Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair our systems. Prohibited activities include:
- Generating illegal, harmful, or offensive content
- Attempting to bypass security measures or usage limitations
- Violating intellectual property rights
- Distributing spam, malware, or malicious code
- Impersonating others or providing false information
- Interfering with other users' use of the Service
For complete details, please review our Acceptable Use Policy.
6. Intellectual Property
Our Rights
The Service, including all content, features, and functionality, is owned by Wowra and protected by copyright, trademark, and other laws.
Your Content
You retain ownership of content you upload or create. By using our Service, you grant us a limited license to use, process, and display your content as necessary to provide the Service.
AI-Generated Content
Content generated by our AI services may be subject to the terms of our third-party AI providers. You are responsible for ensuring compliance with applicable intellectual property laws.
7. Privacy and Data Protection
We take your privacy seriously. Our data collection, use, and protection practices are detailed in our Privacy Policy.
Key privacy highlights:
- We collect only necessary data to provide our services
- Your data is processed securely and in compliance with applicable laws
- You have rights regarding your personal data under GDPR and other regulations
- We implement industry-standard security measures
8. Subscription and Billing
Subscription Plans
We offer various subscription plans with different features and usage limits. Current pricing and plan details are available on our website.
Billing and Payments
- Subscriptions are billed in advance on a monthly or annual basis
- Payments are processed securely through our payment providers
- You authorize us to charge your payment method for applicable fees
- All fees are non-refundable unless otherwise specified
Cancellation
You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period.
9. Disclaimers and Limitations
Service Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.
10. Termination
Termination by You
You may terminate your account at any time by contacting us or using the account closure feature in your dashboard.
Termination by Us
We may terminate or suspend your account immediately if you violate these Terms or engage in prohibited activities.
Effect of Termination
Upon termination, your right to use the Service ceases immediately. We may delete your account and data in accordance with our data retention policies.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.
Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
12. Contact Information
If you have any questions about these Terms, please contact us:
By using Wowra, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.